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If you have already received a decision from our head office team and you are unhappy with the way the complaint was handled, we are a member of a government approved ombudsman scheme administered by The Property Redress Scheme.

You can contact the Property Redress Scheme on 0333 321 9418 or via for independent advice and adjudication of your complaint.

Please note that before you can use the Property Redress Scheme, you must have followed the steps outlined and exhausted the internal be:here complaints process.