Great customer service is really important to us.
We love to hear about it when things are going well – and we put a lot of effort into making be:here life easy for you and ensuring everything runs smoothly. In a recent survey 97% of our tenants said that they are satisfied with the service they receive and 94% would recommend us to a friend. Feel free to send us your feedback to [email protected]
Despite our best efforts, sometimes things do go wrong. If you are unhappy with the service you’ve received, we want to hear from you. We’ll do everything we can to put things right, and we’ll make sure you’re kept informed about what we’re doing to resolve the issue.
Most of the time, a quick chat with any member of the on-site team is all it takes to get things sorted, but if for whatever reason that hasn’t worked, we do have a formal complaints process.